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Issues Log
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Date Issue Occurred (mm/dd/yy)
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Enter the date when the problem happened, not the date when you are logging the issue.
Describe the problem
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Just describe what went wrong here. We'll get to solutions later.
Why did the problem occur?
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Keep asking "why?" to get from the proximate cause of the problem to the root cause. Who should have been responsible for preventing this?
How can we prevent similar problems from arising in the future?
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Will this problem re-emerge without a systematic fix? Does it suggest other potential problem areas? Try to be as specific as possible about areas for improvement. Describe what's needed, even if you don't know how to implement it.
Has the proximate issue been resolved in the short term?
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Yes, it's resolved
No, we still need to resolve something (describe below)
Describe what needs to happen to close out the short-term problem.
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How serious was this problem?
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Major problem
Medium problem
Minor problem
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